FAQ

All rooms are divided into two-storey buildings without elevator, located within the garden of  Garden Toscana Resort. The property has Classic Standard, Classic Comfort, Quadruple Castle, Family, Family Comfort and Linked rooms. The Classic Standard rooms are located mostly on the upper floors (first or second floor); the Classic Comfort on the contrary are mostly located on the ground floor and in the central area, those on the upper floors are concentrated in the three buildings Comfort, closer to the pine forest and the tennis area: Tecoma, Nynphea and Cesalpina. The Classic Quadruple with bunk beds are located exclusively on the ground floor, and there are in all buildings except those Comfort. The Family Rooms and the Family Room Comfort are both located mostly on the upper floors (first or second floor): the first are in the entire Resort area while the second are only in the Comfort buildings. The Linked rooms are exclusively on the ground floor and in the central area, except in the Comfort buildings. You can view the description of our rooms on https://gardentoscanaresort.com/la-struttura/

No, there is no elevator in any of the rooms.

Yes, the Garden is accessible. We have Classic Standard rooms on the ground floor where the bathroom is up to standard for people with mobility difficulties (easy bathroom, grab bars, shower without box etc); inside the structure there are no architectural barriers that prevent people with mobility difficulties from using our services.

In the pool there are special slides for access to the water, which is only possible via ladders.

Yes, but it’s better to reach our beach equipped with a guide who is helpful in the entrance to the underpass, in the path inside the oak forest and for access to the sea.  On the beach there is a chair job.

Club Card is a service card, to be purchased on arrival at the property. Our card includes: free wi-fi in public areas and rooms, one umbrella and 2 sunbeds for each room at the equipped beach (from the second row from the sea), use of canoes and SUP boards, pedal boats (depending on availability)free use of basketball, volleyball, soccer, table tennis and bowls, partecipation in a sports tournament in a week, use of tennis court and padel court for one hour in a week to room (subject to availability)use of the gym with the technical support of specialized personnel, participation in naturalistic activities and “relaxation experience” that are part of the project #principionaturale (excluding paid activities), daytime and evening entertainment for adults and children, 2 hours of city bike in a week to room (2 bikes per room, with child seat).

No, the club card is always an extra cost to be settled upon arrival at the property.

The beach service is included in the Club Card, to the extent of n.1 umbrella + n. 2 sunbeds per room, regardless of the number of occupants of the room, from the second row onwards and with free occupancy.

To have the umbrella in the first row, booked for the duration of your stay, you must add to your stay the Prestige Package, available on request, subject to availability, and for a fee.

The main restaurant, open for breakfast, lunch and dinner is the Melograno Restaurant. During the high season there are also two other restaurants, Il Lecceto open for lunch and the Gardenia open for dinner, which upon verification of availability can be used as an alternative, without supplement. Another free alternative for dinner is the pizzeria of La Corte dei Cavalleggeri.

Yes, the restaurant Boschetto, open only for lunch; the restaurant La Corte dei Cavalleggeri, open only for dinner for a fee. Both by reservation and for a fee.

Melograno Restaurant accompanies the opening of the Resort from the first to the last day of the season; all the others are seasonal and may not be available in low season or in case of adverse weather conditions.

The packages of full and half board do not include changes on meals. The management of the services not used turns out to be very difficult for the degrees numbers that we manage. You can request the travel basket when you decide not to dine or have lunch in the Resort.

La Dispensa di Blumillo is a space dedicated to younger guests, between 0 and 2 years old, in which you can eat children. Food such as vegetable broth, meat broth, pasta, steamed meat and fish, cooked ham, cheese, fresh fruit are provided. Moms can integrate with their products. Baby food, milk and special products for children are not provided. (always available, to be booked at the reception, for a fee). During the low season the Feeding Room service is guaranteed at the Melograno Restaurant in the same way.

Yes, for guests suffering from food intolerances (gluten/ lactose) packaged basic products are available (ready-made pasta, pizza, bread, gluten-free biscuits and/or lactose, lactose-free ice cream); since the kitchens of our restaurants are not certified for celiacs, it is necessary to report at the time of booking: the chef and the manager of the room will be at your disposal for clarification and advice on the dishes on the buffet.

No, pets are not allowed, but they are in another of our facilities located a few hundred meters from us, of which we invite you to visit the site https///www.residence-san-vincenzo.com/

The Mini Club welcomes guests from 3 years of age; in the high season follows a continuous schedule from morning until late afternoon (Sundays with reduced hours to be verified on site); the activities are multiple, the animators will bring the little ones both to the sea and the pool involving them in recreational activities of various kinds

At the mini club children over 3 years old are accepted upon arrival at the Resort. Children under 3 years can play peacefully at our playground accompanied by parents

They are included with free change for those who buy Comfort accommodation and for those who buy the Prestige Package, for other Guests can be rented directly at the Point Teli, on availability and payment.

No, stays start with dinner on the day of arrival and end, depending on the treatment purchased, with lunch or breakfast on the day of check out. For those who leave before meal time, you can request the breakfast box or packet lunch at reception, the day before leaving the hotel.

Check in is from 17:00, however you can arrive a few hours before: if the room is ready you will be delivered immediately, otherwise you can leave your luggage in storage and wait to be contacted by the reception for the delivery of the keys. The possibility to use immediately some services, for example beach and/ or pool, is not guaranteed, and you can check it on arrival at the reception.

Check out is by 10:00 am, except for those who have purchased the Prestige package who can keep their room available until 13:00. Guests who have lunch included must still vacate the room at the scheduled time, can leave their luggage in storage and wait for the opening of the restaurant.

Yes, we have extensive insurance coverage in case of cancellation, interruption and travel assistance.

However, our insurance can only be taken out by guests residing in Italy.

8 June – 12 September

The Garden Toscana Resort offers all its guests an oasis of peace and tranquility. With our fourteen hectares of unspoilt nature, you can find, a stone’s throw from your room, more than twenty-six thousand plants, more than four hundred species from around the world, which create beautiful paths to walk and admire nature. If you are looking for a place where you can find a unique and intimate contact with nature and its territory, Garden Toscana Resort with its #principionaturale is the right choice for you. We have thought of a complete experience that will make you in tune with the nature that this area offers you, through awakenings, walks, rides, excursions, sensory experiences, courses, a continuous contact and in harmony with the sea, sky, earth.

Garden presents the new Infant Club. A personalized service dedicated to infants from 12 to 36 months, active from 15 June to 7 September. In a reserved area with a sleeping room, changing area and specific games for early childhood, our specialized operators will take care of younger children. Optional service, on availability with contingent child number and for a fee of € 30 per two-hour slot, to be booked and paid on site.

• Baby cot (infant 0-2 years old) € 10,00 per night
• Wellness centre
• E-station (charging columns for vehicles with electric power supply- price to be checked at the Reception)
• Sports centre (excluding services which are included in the club card)
• Covered parking (h max 2 mt) – € 10. 00 per day accessible 24 hours with a special card to be collected at the check-in at the Reception. Unsupervised
• Rental of beach towels (excluding “comfort” accommodation and Prestige Package)
• “Dispensa di Blumillo” (feeding room)

PRESTIGE PACKAGE (to be purchased upon reservation and on availability)

Includes:
A reserved table in a dedicated area of our “Melograno” restaurant, 1 beach umbrella + 2 sunbeds in the first row at the beach, “luxury” complimentary toiletries, beach towels, late check-out until 13:00, minibar with daily refill of water, soft drinks and bio fruit juices, 1 welcome drink, n.1 entrance per person (per stays of at least 7 nights) at the wellness centre (only for Guests more than 16 y.o.), 1 Garden gift, reserved outdoor parking, free charge for electric cars, lunch at Melograno restaurant on the arrival day (without reserved table).
Service available from May 26th to September 15th.

BEVERAGE PACKAGE (combined with full board, also available for purchase ,even on site ).
It must be purchased for all family members.

Includes:
Water, house wine, draft beer and soft drinks at meals.

At the central bar and beach bar, open bar with unlimited consumption of natural and carbonated water, soft drinks (cola, tonic and lemon in 0.20cl glasses), cold tea, 2 types of juices, Draught beer (in 0.20cl glass), prosecco, national and international bitter ( 4 selected brands), limoncello, cocktail selection, frozen ice cream and popsicle packaged, cafeteria.  At the restaurants will be provided service of coffee, biters and beer.

Not included, and therefore at a charge: domestic/foreign alcohol and spirits consumption, bottled water and beverages,  all packaged products and everything that is not provided for in the Beverage Package.

The package costs €20,00 per person per day (from 13 years old), and €10,00 for children 3/12 years old per day. It must be purchased for the entire family and for the duration of the stay.

The drink package is exclusively individual.